click for text only spacer
SEARCH
spacer
USAbout Cowley CollegeNews & EventsAcademicsCowley Campuses and CentersCowley Alumni
spacer
YouAdmissionsStudent LifeStudent ServicesGo TigersOnline Classes
spacer
cowley homeContact eLearning Centerfuture studentsOnline Classeslog in portalspring coursesmessage from the directororientation meeting datesyour first passwordlogin guidecomputer preparationattendanceInstructionsOnline Orientation Assignments Support Services library
BookstoreMeet the Instructorsonline help deskhelp desk hoursif you forget your passwordfaqs
glossary

 

 

spaceFrequently Asked Questions
Angel - General FAQs, User Name & Password FAQs, Browser FAQs

General FAQs
q

What is Angel?
a ANGEL is a Web-based course management system that allows faculty to create Web sites for courses that enhance or deliver course instruction.
q Where do I find my course or log into to?
a

Click on the eLearning Students link that is on every page on the right side of the top banner. You will be directed to the Online Classes login page.
Click on the Log into Angel graphic to proceed to login.
Read the Student Login Guide, which explains this process step by step with pictures.
q When should I log into my course?
a You may NOT log into any of your online courses until the first day of the semester.
All courses whether 16-week or 8-week online courses will begin on the same date as traditional classes.  If you are in a 6-week internet computer class, check the course schedule for starting date.  DO NOT PROCRASTINATE!
q Where do I get my books?
a Books and access codes for your online course(s) may be purchased from the Cowley College eBookstore, from the Cowley Bookstore in Arkansas City or at the Southside Bookstore in Wichita.
q Is there an orientation I can attend to have some of my questions answered?
a

We offer several help sessions prior to the beginning of the semester to help you get started or answer any of your questions.  If you are new to online learning, it is highly recommended you attend one of these help sessions.
Click here to access the Online Orientation schedule and description.
q What is an access code?
a Some of our courses require an access code to be able to access the course materials online.
These are like buying a study guide online from the publisher.  This special software has allowed our instructor to make changes to the content from the publisher to make it their own course.
MEDICAL TERMINOLOGY & PRINCIPLES OF NUTRITION are the only classes that REQUIRES AN ACCESS CODE. FOR THE REST OF THE ONLINE COURSES, YOU CAN GET LOGGED ON WITHOUT IT. 
If you are uncertain, check with the bookstore or e-mail your instructor.
q When should I contact my instructor?
a You should contact your instructor a week or two before the semester starts.
You will find instructor contact information on the Cowley web site.  Here you will find phone numbers and e-mail addresses of the instructors. 
Phone or e-mail your instructor and introduce yourself. This will be the start of your course because your instructors want to get to know you. 
If you enroll after the semester starts, contact your instructor immediately and log into your course right away.
Your instructor is looking forward to getting to know you.
q Can I start my course(s) before the first day of class?
a We offer several help sessions prior to the beginning of the semester to help you get started or answer any of your questions.  If you are new to online learning, it is highly recommended you attend one of these help sessions.
q

When I have trouble, who do I contact first?
a First always, contact your instructor.  Then, if they can't help you, contact the WebCT Helpdesk for technical problems or the Director of eLearning for general information or concerns you may have.
q What do I do when I can't get logged in or my access code doesn't work?
a

If you are having problems logging on, first see First Password. If you are still not able to log on, contact the WebCT Helpdesk.
DO THIS RIGHT AWAY!!  DON'T WAIT!  We need to help you get started.  Again, DO NOT PROCRASTINATE!!  We want to help you.

q Do I ever attend class?
a

Many of our online classes are requiring that you meet for finals or other exams. Should distance prevent your attending a Cowley site, we will work with you to establish a proctoring situation.
To determine if your course meets in person, find the time and place, go to Class Schedules, select the semester and the eLearning mode.
Under the title of the course in bright red you will see meeting times and possible software requirements for each course, anything in red is required.

q Can I finish early if I put more hours in during the week?
a No, all classes will be handled on a traditional format for release of materials (assignments, tests, etc.) to students.  Discussion groups, chat rooms, group work will be an important part of these classes.  However, some work may be able to be done on a self-paced format.
q

How are homework assignments handled?

a

 

Uploading electronic files to a drop box is a convenient way to submit assignments to your instructor. The Drop Box accepts virtually any type of electronic file including word processing documents, images, web pages, and more.
Note: When uploading electronic files from a Macintosh computer, it is important to add the proper file extension to the file name (e.g. .doc, .jpg, .htm, etc.) before uploading the file.

To submit an assignment to a drop box:

  1. Log into your ANGEL course and click the Lessons tab.
  2. Navigate to your drop box and click the drop box title or icon.
  3. Click the Browse button, locate the file you want to upload, and click Open.
  4. Type a title for the file in the Title textbox.
  5. Click Upload File. A File Upload Successful page appears on the screen.
  6. Click the OK button.
q
How are tests and quizzes handled?
a Most of the classes require tests and quizzes using the Assessment tool in ANGEL. Instructions for using the Assessment tool are available by accessing the ANGEL Tutorial.  Contact your instructor to see if they prefer an alternate method.
User Name and Password
q What is my ANGEL username and initial password?
a

Go to Your First Password for more information and examples on eCowley ID's and Passwords.
If you don't know or forgot your password:
If you are not sure or can't remember your Password, you may submit a request via the Cowley Online Helpdesk to have it reset back to the original password.
If you want to Change Your Password:
If you know your password and would like to change it, please see  https://claws.cowley.edu/cc3/student_email.pdf for instructions.
  What if I don't know or forgot my password?
  If you are not sure or can't remember your Password, you may submit a request via the Cowley Online Helpdesk to have it reset back to the original password.
  What If I Want to Change My Password?
  If you know your password and would like to change it, please see  https://claws.cowley.edu/cc3/student_email.pdf for instructions.
  What If I Can't Login?
 
  • Please see the  Username and Password information 
  • Please see the Programs To Uninstall Before Using ANGEL
   
Web Browser FAQs  
q What Web Browser and Version of Web Browser Should I Be Using?
a

ANGEL is designed to support the widest variety of client-side operating systems and
client-side browsers through its limited use of client-side technologies. While ANGEL
products generally function well in many browsers, the following are formally supported
and tested:
• With PCs running MS Windows OS: Internet Explorer and Firefox
• With Macs running OS X: Firefox

Testing is performed on the latest generally available versions for the above platformsand browsers with each General Release of ANGEL products, ensuring full support at that time. For additional information on browser support please visit http://support.angellearning.com.   
q How Do I Check What Web Browser Version I am Using?
a

To determine browser version:

  1. Open your browser
  2. From the browser menu bar, open the "Help" menu.
Select the "About" option. If there are several, choose the one about your browser. A screen will appear that shows your browser name and version.
q Do I need to change any settings for my browser to work with ANGEL?
a

YES!

There are five basic things that you will need to configure in your web browser:

  1. Java Installed and Enabled
  2. Accept Cookies
  3. Cache set to "Automatically"
  4. Turn off anonymous login
  5. Add cowley.edu domain to Pop-Up ad blocker settings as accepted web site.
Note: For those who have installed XP SP2 (click here for instructions on how to add a domain to your accepted web sites)
q Do I need any Web Browser Plug-Ins To Use With ANGEL?
 

Whether or not you need any web browser plug-ins to use ANGEL all depends on the course content in your ANGEL course. Some ANGEL courses use browser plug-ins. To view these portions of the sites, you may need one or more of the plug-ins listed below:

Note: Consultation with the course instructor about additional software requirements before registering for an online course is HIGHLY recommended.


 Disclaimer: Cowley College is in no way responsible for any
technical problems that occur from any software installed.

Sun Java

Macromedia Shockwave Player

Adobe Acrobat Reader

Macromedia Flash Player

PowerPoint 2003 Viewer

Real Player

Apple QuickTime Player

Windows Media Player

SayPad 1.0 (Free Screen Reader)

 

 
eCowley; eLearning Perspective StudentsContact CowleyCollege CatalogSite MapFind the Noise
Legal Notices